FOR ALLIED HEALTH CLINIC OWNERS AND PRACTICE MANAGERS
Turn Frustrating Team Members Into Stellar Performers
Without firing, recruiting a replacement, or repeating yourself one more time.
You've already told them 12 times. You don't want to put up with it. You can't face starting again. Good news: there's a third option, and it's tried and tested.
Free live masterclass: Tuesday 10 November, 11:30am Adelaide / midday Sydney
Not ready for the masterclass? Take the free 4-minute check-up and find out if it's a bad month or a bigger pattern.
Does this sound like you?
“I've aready told them 12 times. Why am I still having this conversation?”
“They said yes to my face. Then they did the same old way.”
“I'm paying someone to do this job, and I'm still doing it myself.”
“If I say something, they'll quit. If I say nothing, I'll lose it.”
“It's 3am, and I'm lying here working out if I have to let them go.”
“I can't take a week off. This place falls apart the minute I'm gone.”
Maybe one person is keeping you up at night.
Maybe you just can't fully trust the team, so you keep checking.
Either way, that work was never in your job description. It crept in.
Free live Masterclass with Ted:
"How to turn a frustrating team member into a stellar performer."
Tuesday 10 November, 11:30am Adelaide / midday Sydney/Melbourne.
WHAT IT'S REALLY COSTING YOU
It's costing you money, sleep and Sunday nights
The checking
You reread the reports. You check the steriliser log. You follow up “just to be safe.” When did checking their work become your job?
The carrying
If they're not carrying it, someone is. Usually you, or the person you go home to. The notes pile up on your desk, and so does the resentment.
The 3am wake-ups
You lie there wondering if you'll have to let them go. Recruiting again would cost a fortune. You can't ruffle feathers. So you hang on and hope.
Fire them and start again? Or keep repeating yourself forever?
Neither sounds great. Good news: there's a third option.
Discover it at the free live masterclass, Tuesday 10 November.
Nobody wakes up wanting to do a bad job
Most underperforming teams are under-resourced teams. They're short on one of four things: time and training, the right gear, clear systems, or someone to turn to.
And nobody taught you how to train. You explained it. They nodded. You moved on. Fair enough, because that's how most of us were shown.
But telling isn't training, and a nod isn't proof. The results are telling you something. Want to hear it?
The FREE 4-minute check-up shows you what your team is short on, and what it's costing you.
The sheer velocity of the results has been astounding! Thank you, Ted & Lil!
Adam Philps, Podiatry Business Owner, New Zealand
FROM FRUSTRATING TO STELLAR
Picture your clinic when training actually sticks
They own it
Everyone knows what “done” looks like, and who to ask when they're stuck. Jobs get finished without you chasing them.
It sticks
You stop repeating yourself. You train it right, see it done with your own eyes, and know it's stuck. No nods. No guessing. No robot scripts.
You get your head back
Less checking. Less carrying. Less lying awake. You walk in, relax and start your day, and leave starts to look possible again.
See how it works at the free live masterclass, Tuesday 10 November.
WHAT IT LOOKS LIKE IN REAL CLINICS
Two clinics. Two simple shifts.
Photo edited
The Foot Centre: same word, two different jobs
Fitz (the owner) and Jo (her practice manager) honestly didn't know how things would play out on the front desk. Then they found the gap.
To Kim, their receptionist, “done” meant the used instruments were in the tray. To Jo, it meant cleaned, dried, packaged and on the bench.
Jo owned her part, and they worked through it together, one task at a time. Soon Jo felt ready to go on leave with Fitz away too. After one last watch of Kim closing up, she reported that Kim was a bit more fastidious with the cleaning than Jo herself,
“but everything else was completed with a smile on her face.”
And the best bit for Jo: “End of day is off my plate.”
The sign on the wall, with me on the screen
Adam's clinic: the sign on the wall
In a training session with Adam Philps's team, we settled on one filter for every recommendation:
“What will get the best result for my patient?”
It hit home so hard that Adam printed it and put it up on the wall of every treatment room.
That's what training that sticks looks like. Nobody nodded and forgot it. They put it on the wall and refer to it daily.
Hear the full Foot Centre story at the free live masterclass, Tuesday 10 November.
Clear Vision + Plan + Guidance meant amazing progress within 10 days! I couldn't have done any of it without your clarity and support!
Simone Schafer, Physiotherapy Business Owner, South Africa
YOUR GUIDE
I've hidden down the hall too
Hi, I'm Ted Jedynak. Years ago I trained my receptionists on a fee rise, then ducked into a treatment room to listen in. A patient's voice boomed down the passage: “Whoa, whoa, whoa.” I'd trained the rule and never trained the exception. Embarrassing for her, for him, and for the bloke hiding down the hall.
I've made the mistakes, so you don't have to. Then I worked out what makes training stick and teams stay:
- Built and sold five clinics, with an average team tenure of 11.2 years
- Sold my last clinic in 2016, and five of that team are still there
- Hired Emma 24 years ago, and she's still my PA
Podiatrist. International educator. Business coach. Everything I teach is tried and tested. No theory. No fluff. No robot scripts.
Join me at the free live masterclass, Tuesday 10 November.
HERE'S HOW IT WORKS
Three steps from frustrating to stellar
1. Check your team
Our free Team X-Ray takes four minutes. Find out if it's a bad month or a pattern, what's missing, and what it's costing you.
2. Join the masterclass
Discover why your training isn't sticking, how to know when it has, and how to get buy-in. It's free, and it's live.
3. Step back with confidence
Train it once, see it done, and stop following up. You share the load, and your team steps up.
Is it them, or is it something else?
You wouldn't treat without imaging. So why fire without a diagnosis? The Team X-Ray is a free 4-minute check-up that shows you what's really going on.
Your strategies work brilliantly. I am so much more confident and capable in running my business, my team (and my life)!
Mary Moore, Podiatrist & Business Owner, Ireland
Just gotta make it to Christmas?
Then what? If nothing changes, nothing changes, and 2027 looks a lot like 2026. Or you can head into the new year with a team that's prepped, primed and pulling its weight.
How to Turn a Frustrating Team Member Into a Stellar Performer Before 2027
Free live masterclass with Ted Jedynak
Tuesday 10 November, 11:30am Adelaide / midday Sydney
Want hands-on help with your team? Work with Ted 1:1
Your clinic. Your people. Your toughest team problem. If you're serious about sorting it, let's talk.
