FREE ONLINEÂ MASTERCLASS
How to Turn a Frustrating Team Member Into a Stellar Performer Before 2027
Without firing them, recruiting a replacement, or repeating yourself one more time.
12pm Sydney/Melbourne · 11am Brisbane · 2pm Auckland
Booked with patients? Register anyway. The recording option is on the next page.
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A free masterclass for allied health clinic owners who are sick of explaining the same things over and over.
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- You told them how to do the New Patient intake process.
- You showed them the template.
- You sent the video. You walked them through it at the team meeting.
- Everyone nodded like they got it.
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And next week, they did it the old way again.
So you repeated it. You checked. You double-checked. You fixed it yourself.
The clinic kept moving. The patient got seen. The bill got paid.
And next week, the same problem turned up again.
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If you run a clinic with a team, this is probably the most exhausting part of the job. It's the slow realisation that your team only half-hears you, and you're the only one holding the standard.
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Most clinic owners think the problem is the team member. Or the training. Or themselves, for not explaining it clearly enough.
Here's what changes when training actually lands. Jo, the practice manager at Alison's clinic, ran one 30-minute session with a team member on a task that kept getting missed. It's been done right every time since. Then Jo and Alison both went on leave. Not one panicked phone call.
Across the five clinics I built and sold, my employees and contractors stayed an average of 11.2 years. That kind of loyalty doesn't come from luck or perfect hiring. It comes from training that lands.
In this masterclass I'll show you the real diagnosis, and exactly what to do about it.
Stop compensating. Start retraining. Step back and let them step up.
Claim Your Place Now
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What you'll discover:
- The proven framework for training your team so tasks get done right the first time
- Why "telling them again" almost never works, and the small shift that makes training land
- How to tell whether a team member is underperforming, under-resourced or under-trained, so you stop guessing and start fixing
- The one question that reveals whether someone understood you, or just politely agreed
- How The Foot Centre turned a missed end-of-day checklist into one done every night within a week, and it's been done right every night since
This is for you if…
- You own an allied health clinic with a team of 3 or more
- You've said (or thought) "I've already told them a dozen times" at least once this year
- You're worried that if you stop checking, things will fall apart
- You want 2027 to feel different from 2026
This isn't for you if...
you've already decided to let them go. This is for owners who'd rather fix it than replace them.
About your host
Over 30 years of clinical practice, Ted Jedynak built and sold five clinics, each with multiple clinicians and reception staff. Across those teams, employees and contractors stayed an average of 11.2 years. In an industry where good people are hard to find and harder to keep, that kind of loyalty comes from training that actually lands.
His clinic, the Foot & Leg Centre, won the 2004 Telstra Small Business Award. For the past decade, since selling his last clinic in 2016, Ted has coached allied health clinic owners to build teams that get the job done, without the owner checking, chasing and redoing the work.
In this session, Ted shares his proven framework for training your team so tasks get done right the first time. It's tried and tested, with no theory and no robot scripts.
With Emma at my 40th in 2002, her 40th in 2020, and lunch in 2025. 24 years and still on the team.
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